Yes, the portal was optimised for use on smartphones and tablets as part of the relaunch. All content is responsive and can be easily accessed on smaller screens.

For example:
customers can not only view contracts on their mobile phones, but also download documents directly or start an enquiry - all without a PC.

The entire structure within the Magnolia content management system has been revised. This not only facilitates internal maintenance, but also ensures that content can be updated more quickly and prepared in a customer-friendly way.

Example:
New services or information can now be put online within a few minutes so that customers can find the latest content on the portal immediately.

Document management is fully integrated into the portal. Customers can retrieve, download and securely store their documents digitally at any time.

Example:
After a claim, customers can conveniently view the current claim confirmation in the portal and download it directly as a PDF - without having to wait for it to arrive by post.

To increase the security of customer data, two-factor authentication has been introduced. In addition to the password, an additional security code is now requested, which is sent by e-mail.

Yes - smaller structures in particular can demonstrate proximity and reliability through transparent communication. An open approach to work processes strengthens customer loyalty and can be a clear differentiator in the market.

Talking openly about challenges is usually received positively - provided it also involves solutions and lessons learnt. Customers appreciate honest communication as long as it remains professional.

Structured communication is crucial. Regular, factual updates, solution-orientated language and a clear framework for feedback help to strengthen trust instead of raising doubts.

Transparency creates trust. If customers can understand how decisions were made or where adjustments were necessary, a realistic picture of the project progression is created - and thus a stronger basis for cooperation on an equal footing.

The new web shop is clearer, faster and easier to use - both on desktop and mobile. Products can be presented more attractively and promotions can be implemented more flexibly. Fans also benefit from an improved check-out experience and, in future, from additional digital services that will be connected via the central login.

The website has been completely adapted to the new SCR Altach corporate design. The previously used accent colour yellow was removed as it only served as a partner colour. The new look is clear, modern and true to the brand in black and white.

The combination of Shopify and single sign-on will make it possible to offer additional digital services in future - e.g. personalised content, digital tickets or a bonus programme. Everything can be controlled via a centralised user account.

Shopify is more user-friendly, more flexible to use and technically more modern than the Magento system previously used. It makes daily maintenance easier, enables faster customisation and provides a stable basis for future expansions.

Single sign-on means that you only need to remember one user name and one password to use both the ticket system and the webshop. This makes use more convenient and secure - you only need one account for all SCR Altach online services.

Yes, the read aloud function is available for all recipes. It makes it possible to play back instructions by voice - perfect when your hands are busy cooking.

Recipes that are designed for conventional cooking can be automatically adapted to the appliance's functions using the Thermomix conversion function. This makes preparation easier and saves time.